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Job Description
Broadway Technology, LLC, a dynamic, growing financial services software firm located in downtown Manhattan, is looking for
a specialist to lead its support and deployment organization.
You will be supporting all of Broadway’s customers, from large banks to small hedge funds. Users of our software include quantitative groups building high-frequency automated models placing thousands of orders and large trading desks with hundreds of traders. We pride ourselves on the quick responsiveness and high quality of our support and our ability to keep a firm’s trading operation running smoothly.
This role with include the following responsibilities:
- Ownership of customer support from level one production support to developer support.
- Troubleshooting customer production problems, often directly on their machines with VPN access, and quickly restoring down systems.
- Working with customer developers to help them program against Broadway’s software.
- Ownership of knowledge base and customer ticket entry system.
- Generation of knowledge base content and other user-facing information to continuously improve Broadway’s “self-support” model.
- Software release and deployment.
- Producing weekly support status reports and following-through with customers about their Broadway support experience.
- Ownership of automated build process.
The candidate should possess the following technical skills:
- 3 years providing support to financial customers, preferably traders/trading firms.
- 3 years communicating with users and executing on feedback.
- 1-3 years experience with the software life cycle and successful delivery of products.
- 1-3 years creating and managing build scripts and makefiles on Windows. The candidate should be comfortable with building a makefile (GNU make) from scratch, if necessary.
- 1-3 years with at least one scripting language (C#, Perl, Python,
etc...).
- 1-3 years experience with source code management systems (SVN, CVS, ClearCase).
- Basic experience with C++ or other object oriented language.
In addition, the candidate must possess:
- Strong attention to detail.
- Ability to learn a complex system quickly.
- Superior verbal and written communication skills with patience and a friendly demeanor as a customer facing member of Broadway.
- Self-motivation and discipline with great follow-through.
- Proven problem solving abilities.
- Bachelor’s degree in engineering or science-related field.
At Broadway Technology, we pride ourselves in hiring top technologists who are entrepreneurial and want to work with other A players. Our team is made up of graduates from MIT, Cornell and UC Berkeley whose past experience spans both large firms and startups across the financial services industry. We believe in small, nimble teams, little bureaucracy and only hire the best.
This opportunity is perfect for an engineer who enjoys solving problems and seeks an opportunity to blaze a trail. Please send your resume and cover letter to jobs@broadwaytechnology.com.
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